This is a fantastic, high quality, and easy to use product, and the level of customer service is phenomenal. We could not be happier, and we will be ordering again! Thank you, Rapid Trace (:
Easy to use. Fast results. Quick shipping. Gives our family piece of mind going into the holidays and helping keeping family members safe.
Product is great – reasonably priced and easy to use. Moreover, the staff was very responsive when I had questions. I ordered the wrong item (my own fault) and they took the time to rectify my mistake. Really appreciate that level of service.
Great customer service and product was easy to use by our clients. Quick to reply and address our concerns and was extremely helpful and accommodating to our requests. As a small business, we really appreciated being treated with the same level of respect as a large corporation. We will be continuing our business relationship with Rapid Test & Trace Canada as we grow our business as well.
Great product. Easy to use, fast shipping all over Canada. We’ve ordered for 3 provinces and it arrived within 2/3 days.Well packaged, easy to use. I highly recommend it for business purposes or personal purpose.Customer service very responsive as well!
So grateful for the rapid response rapid covid test! After my family was a close contact with a covid positive family member, at the sign of my first throat tickle I used one of these tests and found out I was covid positive. I then went to the formal testing centre to confirm results (isolating myself the whole time) and when it was confirmed I was a firm believer in the rapid response tests. At the sign of first symptoms for my children I did the rapid trace test on them and found they were also positive so they are now quarantining with me. If we had to wait for the testing center results (often taking hours) we may have spread the illness even further in our household. At this time my husband and son have not shown any symptoms so I believe we caught it early and isolated from them. Thanks so much rapid trace!
Super fast shipping! When I opened the 25-pack box it seemed slightly overwhelming with all the different components but there was a short and easy step-by-step card in there that made it much easier than expected to put all the pieces together and do a test. I ordered some because I’m not vaccinated and it puts everyone’s mind at ease when I visit my parents and grandparents. I will definitely order again when I need more! Thank you
Love this kit. Instructions were clear and everything was included. Certainly gave me peace of mind as I was travelling.
We visited family over the summer and it was wonderful to have easy access to rapid testing through the provincial testing program. Nothing exists like that, so was I was pleased to be able to order a small number of rapid tests for family use from Rapid Test & Trace Canada. The tests arrived within a week of ordering.
Great service – very useful for my family out west who are unable to take the vaccine – so they do a rapid Covid test to make sure they do not have covid if they get the sniffles.
We are just trying it now. We wanted the test before we met with one of our very senior relatives.They are in another province. So we did a lot of travelling and dinning in crowds. Tests were more involved then we thought, but instructions were very clear and easy to understand! Next time should be even easier when we return home!
Very happy with the service. They respond quickly to questions and the shipping is quick. I have ordered twice and referred others.
We just purchased from this company and our experience was very positive. Thank you.
Excellent customer service!! Quick delivery. Highly recommend this company and their products.
Superior customer service. Have ordered twice now and will be a returning customer. Delivery delay was rectified promptly with overnight delivery with no additional expense. Prompt response to inquiries; pleasant correspondence, and efficient service. Highly recommend.
Excellent customer service and prompt shipping.Product is packaged professionally and supportive instructions Quality product.
Amazing Product, Superior Customer Service. This company provides an effective at-home test for COVID-19 at a reasonable price. They ship the product across Canada quickly and respond to customer emails promptly. If ever there is a problem, their team works quickly to rectify it. Highly recommended.
Amazingly fast processing and delivery of my order! I ordered on Friday and the kits were delivered on Tuesday – fantastic! I will definitely let all my friends/family here know about these kits, since rapid tests are nowhere to be found in our province. While it would be great to just go grab them at the local drugstore, until that is an option I would highly recommend this company!
Excellent service. The turn around time for delivery was great, and super helpful when items were out of stock, to find solutions.
Excellent customer service. I had questions about the product I had ordered and they responded immediately and clarified my questions. I cannot speak to the product itself as I havent used it yet but I know it will bring peace of mind to my group. But I can say that it came well packaged, sterile, and as advertised, ahead of the delivery time estimated. Thank you!
I’m so grateful to be able to purchase the rapid tests for my peace of mind and safety of those I love. Our provincial testing results takes 2-4 days to come in. That is too long when there are rapid tests available. My husband has missed many days of work, waiting on PCR tests from the province. These rapid tests let us know quickly if it is safe for him to go to work. The company is wonderful and I would definitely feel secure purchasing from them again. The follow up service was a welcomed surprise.
Excellent service. Online order was easy and it was shipped and we received it 5 days early. Everything arrived and was intact. They even followed up to make sure we were happy.
Great product and very accurate. A must have for small business.
Great service. Issues with a back order and shipment delay were addressed quickly.I was offered free shipping and 50% off my order when I emailed about my concerns.Definitely would place another order.
It was super easy and fast to receive at our business. We ordered, a few days later we received the tests and we were able to implement a protocol to test our employees and make sure we could stay open and keep our employees safe from a possible cluster.
Very easy process of ordering, fast delivery and deals. Simple to use as well, our employees find it very user friendly. This is our second order and we are very satisfied.
The product arrived on time as promised and was exactly what I ordered !
Amazing customer service. Very fast delivery and test easy to use. 5 stars all the way!!
Arrived in 3 days as described! Great prices too! Highly recommend
Great service. Tests were delivered quickly and the they answered all of my questions promptly.
I ordered a box of COVID-19 rapid test kits for home use from Rapid Test and Trace. The price was fair and competitive with other suppliers, but the service was superior. The package arrived promptly and the product was exactly as described. I have recommended Rapid Test and Trace to numerous family members and friends and they have also placed orders. All good! Highly recommended.
Amazing customer service! Prompt, courteous and efficient! I don’t review often but it’s very well deserved today!
What great service this company provides: fast, efficient, and responsible. Cant get better than that.
Great Company; easy to deal with. I needed Rapid Tests in a short period of time to keep our business operating safely. Our normal safety supplier wanted to charge us over twice as much for tests, and they said it would take two weeks for them to get them in. By that time; I may not have even needed them due to local policy changes. I ordered from Rapid Test and Trace and they shipped my order that day and we received them on time as expected.
Andrea Kathleen B.
Received my order in 24 hours, great communication and the product was amazing. This company deserves 6 stars.