The minimum order is 1 box (25, 20, or 5 tests). Click here for international orders

FAQs

Current delivery is 2-4 business days from the date of purchase (note: if there is a backorder message on the product page, you will be notified when your item ships). Unfortunately, we cannot deliver to a P.O. Box. All orders ship from Montreal, Quebec.

Yes, Rapid Test & Trace Canada has been issued a Medical Device Establishment License (MDEL) by Health Canada.

License Number 19163

The minimum order quantity for deliveries in Canada is 1 box. The tests come in boxes of 5, 20, or 25. 

The minimum quantity for international orders is 50,000 tests.

For Canadian orders of 10,000+ tests, please contact us for pricing.

Rapid antigen tests return reliable results in about 15 minutes. 

All our tests come from the manufacturer and have a shelf life of 6-18 months. The test should be stored in dry conditions at normal room temperatures. 

Use the bubble chat to contact us, we're happy to help.

Our testing program adheres to the requirements of Canadian, US and other travel programs requirements. It is your responsibility to determine the needs of the airline or cruise and the destination to which you are traveling. We only create the documentation and observe the testing process in accordance with Canadian & US travel requirements which are typically the gold standard.
For more information on pricing and service, please visit: At Home Rapid COVID Tests Online (rapidtestandtrace.ca)
For more information on pricing and service, please visit: At Home Rapid COVID Tests Online (rapidtestandtrace.ca)
Yes, but if you are booking for someone who requires assistance, please arrange for the support they need to operate an internet connected device such as a desktop computer, laptop, tablet or mobile device.

You need a Health Canada authorized device such as the ones sold by us, Rapid Test and Trace. You pay for the session(s) you need and then book once for each session. We use Calendly, an online booking tool that sends you a meeting invite with the instructions and a link so that on the day of your session, you can click this link and join at your scheduled time.  You will be connected with one of our health professionals who will observe and guide you through the testing process. Our team is required to make the interpretation and issue you a test report which will be emailed to you shortly after your session ends. For more information on pricing and service, please visit: At Home Rapid COVID Tests Online (rapidtestandtrace.ca)

The session can take up-to 20 minutes. If you think you need more time, book more than one session but it will be an additional cost.

Yes, but rather than you booking weeks in advance, driving out to the location, on good or bad weather, you can simply connect online and save time and money. For more information on pricing and service, please visit: At Home Rapid COVID Tests Online (rapidtestandtrace.ca)

Yes, we offer both travel and workplace testing. For more information on pricing and service, please visit: At Home Rapid COVID Tests Online (rapidtestandtrace.ca)

Currently you must book a session for each family member because we need to create a record for every individual and gather data from them. Coming soon, there will be a process to book multiple family members.

Yes you can!

Yes, Virtual, Observed Travel Testing is permitted.
Starting February 28: Proof of a professionally administered or observed antigen test taken outside of Canada no more than 1 day before to your scheduled flight or entry to Canada by land or water:
  • The one-day window does not depend on the time of day the test was taken or the time of your flight or entry.
  • For example, if your flight is scheduled to leave or you enter by land any time on Friday, you could provide proof of a negative result from an antigen test taken any time on Thursday, or on Friday.
  • It must be administered or observed by a pharmacy, laboratory, healthcare entity or telehealth service.
  • Test must be authorized for sale or distribution in Canada or in the jurisdiction in which it was obtained.
  • The test must be performed outside of Canada
Source: COVID-19 vaccinated travellers entering Canada - Travel restrictions in Canada – Travel.gc.ca
It is your responsibility to determine travel requirements for your destination and carrier.

How Can We Help?

*Note the best way to get in touch is via webchat. This is the most efficient way for us to track and respond to your query. 

Please use the web chat to contact us. Thank you for your understanding.

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